Delivery And Shipment
The preparation time for most of the products is 24 to 48 hours from the moment of purchase. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday. The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.
LeonardoHome is automated and ships to almost every country in the world with express courier. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities.
You can estimate the shipping costs and delivery time in the shopping cart yourself.
Yes, you can track any package and check the tracking number that will be provided for you on your order page.
The shipping charges include: Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.) Transportation Insurance Customs clearance at origin
In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an "order not received" incident with our support department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, LeonardoHome will refund you for the cancelled order.
If you wish to cancel an order and stop your shipment, you can cancel it by using our live chat or email, with subject Order Cancelation. However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible. Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalizing them.
All our items leave the warehouse with the packaging in perfect condition. The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.