GENERAL CONDITIONS


1.1. This section provides information about conditions of use for our website www.leonardohome.com and the terms and conditions that govern the services and operations for the buying and selling of products between GlobalDeal and its customers. It also establishes our Privacy Policy, and, via this link, you can read our Cookies policy.

1.2. The use of this website or registration as a user presupposes the acceptance of the current General Conditions.

1.3. The current General Conditions are applied to the services and processes of buying products between GlobalDeal and its customers

1.4. They will be deemed as accepted by the Customers, for all intents and purposes, on the processing of any order by GlobalDeal.

1.5. The current General Conditions exclude the application of any general conditions of sale belonging to the customers.

1.6. The buying process between GlobalDeal and the Customers will be complemented, in each case, by the Specific Conditions which may be expressly agreed between the parties, and for all intents and purposes, any other conditions that have not been expressly accepted in writing, will have no value.

 


1.1. Once the registration process has been completed on our system, the Customers can place their order by the following means:

1.1.1. Electronic Commerce: Through the www.leonardohome.com website by following the established purchasing process.

1.2. The making of a purchase by the Customer supposes their full acceptance of the prices, the description of the products for sale and the current General Conditions. In order for the order to be effected, the customer must receive an express confirmation from GlobalDeal. All orders are subject to the availability of the items.

1.3. Our products are proposed within the limits of stock availability as indicated on the website. All errors or modifications of an exceptional nature are beyond our control and do not imply any responsibility on the part of GlobalDeal. Should a product be unavailable once the order has been made, we will inform you by email of any delay, partial delivery or cancellation of the product.

1.4. Preparation time relates only to working days. The majority of products require a preparation time of 24 to 48 hours. GlobalDeal will attempt to dispatch orders within the time indicated but, on occasion, there may be delays which are beyond our control, and these will not be eligible for any type of refund. Any preparation time which is longer than 24 to 48 hours is estimated, and GlobalDeal cannot guarantee estimated dispatch times will be met.

1.5. GlobalDeal reserves the right to modify the design of the products and/or the packaging of these as part of its ongoing improvement as well as to make them more marketable, and will always guarantee that product quality will be the same or improved.

 


1.1. Retail prices include VAT. Both shipping charges and the corresponding VAT will be calculated and added to the end of the order.

1.2. Prices of the items does not include advice, installation, training or any other type of technical support, other than that which is specified in the guarantee agreement as described in these General Conditions.

1.3. The prices included in GlobalDeal e-commerce are subject to variations without prior notice, as are the technical specifications.

1.4. In the event that the customer makes an order for products with the incorrect price, GlobalDeal will communicate the correct price and, in this event, its agreement to process the order as long as the customer expressly confirms acceptance of the correct price.

 


1.1. Customers can make payments through credit or debit card, bank transfer, PayPal.

1.2. The availability of these payment methods depends on the type of service or product that is being paid for and the geographical location of the buyer or recipient.

1.3. The use of any of these payment methods is deemed as acceptance of the conditions association with them.

1.4. With the aim of improving the user experience, GlobalDeal reserves the right to activate a payment agreement through PayPal if the client selects this payment method. The client can request the cancellation of the payment or can cancel it from their own PayPal account.

 


1.1. The dispatch of goods will be made to the address indicated by the Customer at the time of purchase, and allows for the dispatch of goods to their Address.

2.2. Dispatch times will be indicated on the website. These may vary depending on the payment method chosen.

3.3. GlobalDeal offers multiple transport options. The availability of these will depend on destination and the goods being shipped.

4.4. Shipping times will depend on the destination and the transport option chosen.

5.5. The timescales given are estimates and are not binding. Any delay in the delivery time does not give customer the right to claim any direct or indirect damages, reject the order or suspend compliance of any obligation, especially the payment.

6.6. If necessary, Customer is responsible for communicating with shipper with all the necessary information to make the delivery.

7.7. GlobalDeal will not be responsible for the total or partial non-delivery, or the delay of its obligations to the customer if this is caused by an unforeseen event or an act of God which affects GlobalDeal and their providers or shippers equally. These include strikes, other labour or industrial events, lack of, or impossibility of acquiring, products, etc. GlobalDeal can cancel and void any products in transit without giving rise to any compensation in favour of the customer.

 


1.1. At the time of receipt, it is the Addressee’s responsibility to verify that the receipt of the goods corresponds with that on the order, that the information on the invoice is correct, and that the condition, documentation and packaging are intact. In the case of there being any visible marks which suggest that the goods may be damaged, it is the responsibility of the Addressee to make a note of this on the delivery receipt (whether digital or paper), stating that the merchandise is damaged. If the merchandise is accepted without this being done, it will invalidate any later claims made by the Customer.

1.2. In the event that a situation should occur such as that mentioned in the above clause, an issue report (hereinafter known as the ticket) will need to be initiated from the section for processing issues on the www.leonardohome.com website.

1.3. The customer is responsible for opening the ticket through the correct channel in relation to the type of issue or advice being made. All tickets received through incorrect channels or without the required documentation will be cancelled automatically.

1.4. Complaints will only be accepted from the customer in the 5 calendar days following receipt. If this time elapses without the complaint having been made, it will be deemed that the merchandise has been received by the Addressee in perfect condition and quantity.

 


1.1. The guarantee for products acquired by the GlobalDeal which have subsequently been distributed to consumers and users will be managed directly between the Distributor and the aforementioned final consumers and users.

1.2. The customer is required to comply with the conditions established by Royal Legislative Decree 1/2007 of 16 November, through which the redrafted Consumer Protection Act and other complementary regulations have been approved.

1.3. Products which have their own authorised Technical Assistance network will remain subject to the conditions and procedures of the guarantees established for these.

1.4. As a general rule, GlobalDeal offers the customer a 24 month product guarantee, which only covers any manufacturing defects the product may have.

1.5. Reconditioned products have 12 months of warranty. These products are classified according to their condition and complaints relating to the condition described will not be accepted.

1.6. GlobalDeal will not accept any delivery without prior authorisation, through the assignment of a RMA number (“Return Merchandise Authorization”) by the After Sales Service.

1.7. Once the product defect has been confirmed by the SAT, a refund will be made into the Customers account to be used on future purchases.

1.8. If the product presented as defective has no real defect, GlobalDeal will notify the customer that no refund will be given. This notification will remain stored in the SAT for 7 days awaiting confirmation from the customer as to whether they want to take the product back, once payment of corresponding postage has been made, or whether they want to relinquish it. After this period of time, the customer will lose the right to any claim.

1.9. The guarantee will become automatically invalid in the following cases:

1.9.1. When there is loss or falsification of any of the manufacturer’s control labels and/or of the distribution chain intermediaries and/or GlobalDeal.

1.9.2. When the cause of the damage or fault is due to incorrect use, not following the instructions in the accompanying manual, accidents, inappropriate use, knocks, breakages, accidents or breakdowns produced by other causes which are not attributable to normal conditions of use.

1.9.3. When repairs are carried out due to lack of maintenance, adjustment, inspection and cleaning.

1.9.4. When used in unsuitable environments (ie., dusty, exposed to direct sunlight, vibrations, extreme temperatures [below 5ºC and above 40ºC], extremes of humidity [below 10% and above 95%], and when using power outlets without earthing, or without protection against electrical surges).

1.9.5. When the installed software is used inappropriately or illegal software is used.

1.9.6. When damage is caused as a consequence of a virus or computer attack.

1.9.7. When the existing life cycle is shorter than the established guarantee.

 


1.1. GlobalDeal does not provide any guarantee, nor does it take responsibility for the unsuitability of products for the purposes claimed by the Customers.

1.2. GlobalDeal will not be responsible in any way or for any cost, charge or damage incurred as a consequence of any breach by the customer of his obligations as stated in the current General Conditions, nor the violation by the Distributor of any legislation or regulations relating to consumer protection, health and public order.

1.3. GlobalDeal will not respond to any case from the customer or third parties relating to direct or indirect losses or damages originating from, or connected to, the object of the present contract or the incorrect functioning of the product, including personal accidents, damages to goods other than the object of the contract or loss of benefits. Any commitment and obligation on the part of the customer resulting from the existing guarantees between them and their customers which exceed those mentioned previously, and which LeonardoHome have not expressly accepted in writing, will be at the sole expense of the customer.

 


1.1. GlobalDeal is authorised to use and exploit the rights to images of perfumes, cosmetics and other product brands on their website for the purpose of transferring the above rights to users contracted with www.leonardohome.com. The above contents are protected through intellectual property legislation, which should be respected by the customer at all times.

1.2. It is totally forbidden to disseminate the images and give the rights to third parties. The customer is obliged to take the necessary measures to avoid any fraudulent use.

1.3. The providers of branded perfumery and cosmetic products which we sell through our platform have guaranteed to leonardohome that all the products are original, that they have been acquired correctly through their owners or through authorised providers with the necessary permits and authorisations for their distribution.

1.4. Product providers that trade with GlobalDeal have expressly guaranteed that their products have not been modified or altered and have free transit and circulation within the European Common Market. These products are protected by the free trade principle within the European Union and by the exhaustion of brand rights, and can be legally marketed by their distributors.

1.5. GlobalDeal is not the official distributor of the brands and only acts as a re-seller within the channel of sale in the European Economic Area.

1.6. GlobalDeal is aware of all the brand images and will not prejudice the good names of the brands under any circumstances. It will provide the products and contents to customers and remind them of their obligation to respect the correct marketing of these, and urge them not to adulterate the images or the brand positioning. GlobalDeal advises that the following premises are followed:

1.6.1. Market the products respecting the prestige enjoyed by the brands.

1.6.2. Market the products by providing a space for each brand in order to enhance and protect their positioning and distinctiveness.

1.6.3. Market the products according to selective distribution, by complying with the specific qualitative conditions required by the marketing so that the products resemble the off-line channel.

1.6.4. Respect any possible restriction imposed and notified by the brand or any specific clauses for the sale of their products.

1.6.5. Market these items providing the final Clients with a service in accordance with the image of the brands, for which adequate training for optimal Client assessment will be required.

1.7. GlobalDeal providers, official and authorised brand distributors expressly guarantee to GlobalDeal that they have the specific permission to re-sell the products on the internet through platforms and marketplaces such as their website.

1.8. The published images of perfumery products may, on some occasions, not correspond to the format provided by the manufacturers. The manufacturers reserve the right to change the packaging and product format without prior notification.

 


Furniture images may be subject to slight variations in shade. The colour and grain of natural wood furniture may vary due to the nature of the wood used in its construction. Additionally, the colour configuration on each user’s monitor may show a tone or colour which is slightly different to the original item. This fact does not constitute a reason for a claim from the customer.

 


1.1. GlobalDeal recognises the importance of protecting the privacy and rights of its customers and guarantees that their data will be used correctly and will fully respect current legislation.

1.2. On registration onto the Leonardohome website, customer expressly agrees to the processing of their personal data.

 


1.1.. This website is the property of GlobalDeal, as are all the rights to its content, images, text, design and software. All the elements of this website, including and without limitation, its design and its content are protected by Intellectual Property legislation, Industrial Property and international treaties referring to the Rights of the Author.

1.2. Unless explicitly authorised by GlobalDeal, you are forbidden to reproduce, transmit, or exploit the content of this website in any manner.

 


If any clause within the current conditions is, or becomes invalid, or appears to be unachievable according to the applicable law, the said clause would be invalidated, but only that specific clause, and this would not affect any other clause within the current conditions.

 


1.1. The current General Conditions of Sale will be governed and interpreted according to current legislation in the territory of Croatia.

1.2. In the case of a dispute, the contracting parties will be subject to the Courts and Tribunals of Makarska (Croatia) and expressly waive any other jurisdiction that may correspond to them.

1.3. Nonetheless, the previous item will not impede GlobalDeal from exercising their right to resolve any litigation within another competent jurisdiction.