Guarantee Terms and Conditions


All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected..

 


Here at GlobalDeal, you will have up to 24/48h calendar days from receipt of the merchandise to open an incident from your account through the Contact Us link. After this period, we can no longer claim transport insurance and our system will not allow you to open the incident.

Once you have accessed the contact area, you must use the form to send email, or use the livechat to direct your inquiry to the correct department. • Order not Received , for inquiries about shipments that have not yet been received or for shipments in which you have not received all the packages sent (partial receipt). • Order Received , to report incidents after receiving all the packages of your order. You must provide all the required documents as requested. Sending incorrect or inaccurate documents, or not sending them, will invalidate the possibility of any claim and will result in the cancellation of the incident.

 


- If the product has clear signs of misuse, unjustified damage or arrives in bad condition;

- If the product is returned without the packaging, with a damaged packaging, or with transport labels that make the packaging unusable - 50% of the product's value will be discounted; - If the product is returned with missing parts or accessories, or if the incident description is not real - the product will not be refunded. Very important: No refund will be made for products returned to GlobalDeal that are not faulty or whose incident description is not real. They will be stored in our warehouse and you will receive a notice. You will have 7 days of receiveing the notice to confirm if you want the products to be returned to your Address after paying for the shipping costs. If we do not receive any confirmation or payment within 7 days, the products will be destroyed in a recycling centre and GlobalDeal will not accept any claim for the products under any circumstances.

 


Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to the refund products amount.

Keep in mind that the refund process could take several weeks to evaluate the merchandise received.

 


Offering the highest quality and the best guarantee is our commitment to our customers. All items are guaranteed for a period of two years from the date of delivery

 


- Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.

- In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk reinstallation after formating.

 


-- If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or

- If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.